Privacy Policy

This Privacy Policy explains how Cloudalien Technologies LLC (“Cloudalien”, “we”, “us”) collects, uses and shares personal information when you visit cloudalien.com, contact us, or buy software, web development or digital marketing services from us. Each of our brand websites (such as VailVacay, BangkokVacay, BostonVacay, 1-800deals, iPetzo, EcomViper, OPA Nutrition and Luma by Laura) may publish its own privacy policy describing how that site handles information; where it does, that policy applies to that site.

Information we collect

• Information you give us. Your name, email address, phone number, business name, mailing address and the content of your messages when you contact us, request a quote or become a customer.
• Payment information. Payments are processed by our payment processor, Stripe. Card details are entered with and stored by Stripe; we receive limited information such as the cardholder name, the last four digits of the card, the billing address and the transaction amount.
• Technical information. Like most websites, our servers and hosting providers automatically record information such as your IP address, browser type, the pages you request and the time of the request.
• Cookies. We use cookies that are strictly necessary to operate our sites, such as keeping an authorized user signed in. Some of our brand websites also use analytics or advertising cookies, as described in their own policies.

How we use information

• to provide, operate and improve our websites and services;
• to respond to your enquiries and provide customer support;
• to process payments, send invoices and keep business records;
• to protect our sites and customers against fraud, abuse and security incidents;
• to comply with legal, tax and accounting obligations.

We do not sell your personal information.

How we share information

We share personal information only as needed to run our business, with:

• service providers who host our websites, process payments, send email or provide similar services on our behalf;
• professional advisers such as accountants and lawyers;
• authorities, when required by law or to protect our rights, our customers or the public;
• a buyer or successor if all or part of our business is sold or reorganized.

Retention

We keep personal information for as long as needed for the purposes above, including to meet legal, tax and accounting requirements, and then delete or anonymize it.

Security

We use reasonable administrative and technical measures to protect personal information, including encrypted (HTTPS) connections to our websites. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing email, by contacting us at the address below. Depending on where you live, you may have additional rights under local law, and we will respond to requests as that law requires.

Children

Our websites and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed.

Contact us